Terms and Conditions

ma&ma
Marketa Dokoupilova
Organisasjonsnummer: 933107388
Hjellevegen 94A
5211 OS
Norge

info@maama.no

Terms and Conditions

Welcome to ma&ma, a small handmade business based in Norway. By using this website (www.maama.no), you agree to the following terms and conditions. These terms outline your rights and obligations when purchasing from or using my website, whether you are buying handmade clothing or digital products. Please read them carefully.


1. General

By accessing and using my website, you agree to be bound by these terms. You must be at least 18 years old to make a purchase from my site. If you have any questions or concerns, you can always contact me at info@maama.no.


2. Product Information

Handmade Clothing:

  • I do my best to display product colors as accurately as possible, but variations may occur due to screen settings.
  • All clothes are made from stretchy or oversized materials. Models may wear larger sizes to showcase an oversized look. For the best fit, please choose sizes based on your child’s current measurements.

Digital Products:

  • Digital products include downloadable files (e.g., seamless patterns) that are delivered electronically. No physical product will be shipped.
  • Digital items are provided as described on their respective product pages. Colors may vary slightly depending on your screen or printing method.

3. Ordering, Production, and Delivery

Handmade Clothing:

  • Each collection comes with its own pricing and production times. Production generally takes up to 4 weeks. Orders are shipped weekly, but specific shipping times may vary due to factors like fabric availability and postal delays.
  • If delays occur beyond 4 weeks, I will contact you to find a solution.

Digital Products:

  • Digital products are available for instant download after payment is completed. You will receive a link to download the file(s) via email or directly on the website.
  • It is your responsibility to ensure you have the necessary software or tools to open and use the files (e.g., JPEG viewer or design software).

4. Returns and Refunds

Handmade Clothing:

  • If you change your mind, you have 14 days from the date of purchase to notify me via email. Items must be unused and in the same condition as when sent. Return shipping costs are your responsibility.
  • Personalized or customized items are not eligible for returns.

Digital Products:

  • Due to the nature of digital products, refunds are not available once the files have been downloaded.
  • If you encounter any issues with your download or file, please contact me at info@maama.no, and I’ll assist you promptly.

5. Payment Methods

I accept the following payment methods:

  • Visa, MasterCard, AMEX, Apple Pay, and Vipps.

Payments are processed securely through trusted providers.


6. Shipping and Delivery

Handmade Clothing:

  • At the moment, I only ship physical items within Norway using Posten. International shipping may be offered in the future.

Digital Products:

  • Digital products are delivered electronically and do not require physical shipping.

7. Intellectual Property

  • All content, images, and digital files available on this website are owned by me or have been licensed for use.
  • Digital products are for personal or small business use only, with production limits specified on each product page (e.g., 100 items or 100 meters of fabric).
  • You may not edit, resell, or share digital products in any form. Using digital files for Print-On-Demand services or mass production exceeding stated limits is strictly prohibited.

Extended Commercial License:
If you wish to use my digital products for unlimited production or sales, you can purchase an Extended Commercial License, which grants unlimited use of the product. Please contact me at info@maama.no for pricing and details.


8. Lost Packages and Liability

  • For handmade clothing, if a package is lost, please contact me to assess the situation. While I cannot take full responsibility once the package is handed over to the postal service, I will do my best to help resolve the issue.
  • For digital products, if you experience issues with downloading your files, please contact me for assistance.

9. Governing Law

These terms are governed by Norwegian law.


10. Dispute Resolution

For any disputes, I prefer informal communication to resolve issues. Please reach out to me at info@maama.no for assistance.


11. Updates to Terms

These terms and conditions may be updated as necessary, such as when I offer international shipping, introduce new payment methods, or expand product offerings. I recommend checking back periodically for updates.


12. Customer Feedback

I may share your written feedback on my website or social media platforms. However, I will never use your full name or pictures without your explicit permission. This also applies to pictures of your children.